Great Communication is a lubricant for smooth running and peak performance for an organization. strong influencers have strong communication skills. Whether you communicate under pressure, manage challenges in interpersonal relationships, or look to build lasting rapport, your communication style and competence are the cornerstones for improving your chances of achieving your objectives.

The aim of this course is to assist you in becoming a more effective communicator by identifying peoples thinking patterns and preferred learning methods and by tailoring your communication accordingly. Getting a better understanding of how you communicate with others as well as how others communicate with you will improve business and personal relationships. Moreover, this course will help you fine-tune the way you interact with others, which can be the key to your workplace and overall success.

Objectives of the course

The objectives of the course are to;

• Equip participants with skills for effective communication and mastery of active listening
• Enable participants to master and use body language appropriately
• Gains skills on how to influence and persuade others to work towards achievement of organization robust performance
• Impart participants with skills on internal and external customer service
• Equip participants with skills on report writing

Learning outcome

• After the course, participants will be able to;
• Apply effective communication and active listening
• Use appropriate body language
• Influence and persuade others through effective communication

Target Group

Managers, Heads of Departments, Administrators, City/Municipal/District Directors, HRs and all people involved directly with customers from both private and public departments and ministries.

Methodology

Lectures, Group discussion and activities, Videos and Case Studies.

Contents

Module 1: Defining effective communication

• Myths about communication
• Communication functions
• The four laws of communication
• Communicating for results
• Understanding elements of communication

Module 2: The art of listening

• Common listening issues
• Guidelines for effective listening
• Effective listening and paraphrasing techniques
• Understanding different listening styles: active versus passive styles
• Improving the information recall rate

Module 3: Mastering body language

• The power of appearance
• Communicating through colors
• Evaluating your body language skills
• Eliciting thinking patterns through eye movement
• Building rapport using body language

Module 4: Advanced assertiveness skills

• Understanding assertiveness: definition and values
• Components of passive, assertive and aggressive styles
• Assertiveness rights and responsibilities
• Activities for practicing assertive behavior

Module 5: The power of influence and persuasion

• Definition and characteristics of influence
• The 6 principles of persuasion: how to apply them
• Bases and sources of power
• Applying internal and external customer service
• Dealing with difficult people using persuasion